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Authorities, star hub will take actions to resolve the problems that you face. They will help you to investigate your issues. Email adress : mailto: Or IDA website : tel: 6211 2100. How to deal with never ending excuses and time wastage with star hub?Ĭan I suggest that people facing problems with star hub services to lodge a complaint ASAP via email to Infocom/IDA Singapore. I will be calling them up tomorrow to take my complaint further. I have already initiated my initial research on the method of carrying out the complaint. I am seriously contemplating approaching CASE with my issue. When a customer upgrades his plan he expects services to be better, but in my case the services have gone from bad to worse. I am now stuck with this wretched starhub broadband connection for almost 1.5 years more. I am really repenting the fact that I went in for a re-contract late last year. It is now 10.00 AM of the next day, and there is no sign of any call back. I was told yesterday at about 1.15 PM that I should expect a call back in an hour. To top off the customers already high frustration levels, call backs are always promised but never honoured. Your customer care seems to have a fixation around making customers troubleshoot without understanding that the same problem has surfaced and when previously customer troubleshooting has not resolved the issue, it will not work this time. My previous complaint was resolved, but only for a couple of weeks. For the past month and a half, I have frequent disruption in my broadband connection.
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My complaint never seems to get resolved. I am exhausted to call on them to follow up, Can anyone help So that the CEO can know what is being provided by the Customers Service Read full review of StarHub Can you believe it take coming to 3 whole months to relocate an existing line to relocate in the same complex, still till date I am still waiting for my line to be relocate. Next, follow up issue on our re-location of Phone line - Service carry out from Service Support Helpdesk Technical Helpdesk Customer Service. and all the Testing out was to carry on my end and it was very frustrating.Įventually require to change of Phone hub to resolve the whole mess up ( 2 whole months Business FAX was out of service ) due to the staff whom did not provide correct information to customer.Īnd to add this on StarHub had not even adjust our billing! The so call Manager can challenge to make complain give his name in a very rude service attitude.ĭue to the lack of sales knowledge of INSIRO sales staff, our FAX line issue was not solve till 8 weeks later What a Poor and Bad service partner - INSIRO Private Limited. Looking at one shop service thus decided to have Networks, all Business Phone line & Mobile transfer to Star Hub servicesīut regret it was a wrong decision. Very disappointed with the customer service from Starhub
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